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Help & Support

Krikye Help Center — answers to all your questions, right here

Whether you're opening an account, making a deposit, understanding bonuses, or requesting a withdrawal — we're with you every step of the way. Find what you need below.

Registration Deposit Withdrawal Bonus Password Live Bet
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Help Articles
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Topic-based help

What can we help you with?

Krikye's Help Center is organized by topic — find the right section based on what you need help with.

Account & Registration
Everything you need to know about creating a new account, identity verification, changing your password, and keeping your account secure.
12 articles
Deposits & payments
Learn about all supported payment methods — including bKash, Nagad, and Rocket — along with deposit limits and processing times.
9 Articles
Withdrawal
How to withdraw funds, minimum amounts, processing times, and the verification steps required.
8 Articles
Bonuses & Promotions
A complete guide to understanding Welcome Bonuses, cashback, referral offers, and wagering requirements.
10 Articles
Sports Betting
Betting rules, understanding odds, Live Bet, cash out, and betting guides for various sports.
14 articles
Lottery & games
Help with lottery tickets, draw schedules, winning rules, and casino games.
7 articles
Security & verification
Everything you need to know about KYC verification, identity checks, two-factor authentication, and keeping your account secure.
6 articles
App & devices
A complete guide to downloading and installing the Krikye mobile app, troubleshooting common issues, and using it across different devices.
5 articles
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By Topic
Account Guide Deposit Guide Withdrawal Guide Bonus Guide Betting guide Contact FAQs
Account

Account setup & management

Opening an account on Krikye is quick and straightforward — the entire process takes just 2 to 3 minutes. All you need is an active mobile number to get started. During registration, you'll be asked for some basic details: your name, date of birth, and a password of your choice. Make sure everything is accurate, as identity verification may be required when you withdraw funds later.

Please keep in mind — each person can only hold one Krikye account. Opening multiple accounts may result in suspension and cancellation of all bonuses.

1
Go to Registration Page
Go to the Krikye main site and click the "Register" button in the top right corner. On mobile, you'll find it in the menu as well.
2
Enter Your Mobile Number & Details
Enter an active Bangladeshi mobile number, your full name, and date of birth. Users under 18 are not eligible to register.
3
Verify OTP
A 6-digit OTP will be sent to your mobile number. Enter it within the time limit to verify your account.
4
Set Your Password
Create a strong password — at least 8 characters, ideally including a number and a special character.
5
Make Your First Deposit
Once registration is complete, make your first deposit and claim your 100% Welcome Bonus.
Forgot your password? On the login page, click "Forgot Password." An OTP will be sent to your registered mobile number. Use it to set a new password.
Deposit

Deposit methods and guidelines

Depositing on Krikye is quick and easy — funds are usually credited to your account within 5 minutes. All of Bangladesh's most popular mobile banking services are directly supported.

bKash
Nagad
Rocket
Bank transfer
USDT (Crypto)
Deposit Limits
Minimum৳500
Maximum (per day)৳5,00,000
Processing time1–5 Minutes
Helpful tips
  • Make sure you're logged in before making a deposit.
  • Make sure you're sending to the correct Krikye number — sending to the wrong number can delay the return of your funds.
  • Save your transaction ID.
  • If the funds haven't arrived after 30 minutes, reach out to our support team.
Withdrawal

Withdrawal process and timelines

Withdrawing funds from Krikye is straightforward, but there are a few requirements to keep in mind. Before your first withdrawal, you'll need to complete KYC (Know Your Customer) verification by uploading a photo of your National ID or passport. This is a security measure designed to protect your account and your money.

Once verification is complete, all subsequent withdrawals are typically processed within 15 minutes to 2 hours. Krikye's goal is to get your winnings into your hands as quickly as possible.

1
Log In to Your Account
Log in to Krikye and go to the "Withdrawal" or "Withdraw Funds" option.
2
Select amount and method
Select how much you'd like to withdraw and which method (bKash/Nagad/Rocket) you'd prefer.
3
Verify Your Number
Enter the number you want to receive funds on accurately. Use a number registered in your own name.
4
Submit a request
Once everything looks correct, click the "Confirm" button. You may be asked to verify with an OTP.
5
Wait to receive your funds
Funds typically arrive within 15 minutes to 2 hours. During peak times, it may take a little longer.
Important: Bonus funds can only be withdrawn after meeting the required wagering threshold. Your actual deposited funds can be withdrawn at any time. The minimum withdrawal amount is ৳500.
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Bonus

Understanding bonuses & promotions

Krikye's bonus system is one of the most transparent and user-friendly in the market. The terms and conditions are clearly stated alongside every bonus — no hidden rules. That said, understanding a few key points will help you get the most out of every offer.

What is a wagering requirement?

The wagering requirement is the total amount you need to bet before a bonus can be withdrawn. For example, if you receive a 1,000 BDT bonus with a 5× wager requirement, you must place 5,000 BDT in bets before that bonus becomes withdrawable. At Krikye, the wagering requirement is just 5×, which is among the lowest in the industry.

Do bonuses expire?

Yes, every bonus has an expiry period — typically 30 days. If the wagering requirement isn't met within that time, the bonus is automatically cancelled. So it's best to start betting actively as soon as you receive a bonus.

Cashback bonus benefits

Krikye's weekly cashback bonus comes with no wagering requirements. Every Monday, you can withdraw 15% of the previous week's losses directly. It's one of the best offers Krikye has to offer.

Betting

Sports Betting — A to Z

Betting on Krikye for the first time? No worries — the process is straightforward and easy to follow.

How do I read odds?

Krikye uses the decimal odds format. For example, if Bangladesh has odds of 2.50 in a match, a ৳100 bet would return ৳250 if they win (a profit of ৳150). The higher the odds, the bigger the potential payout — but the lower the chance of winning.

How does live betting work?

With Krikye, you can place bets even while a match is in progress. Reading the game and betting at the right moment gives you a much better chance of winning. In live betting, odds shift by the second — so quick decisions matter.

Cash Out

Cash Out lets you close your bet before a match ends and take a partial payout. If things aren't going your way, cashing out early can help cut your losses.

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Support

Contact Us

If you can't find a solution on your own, the Krikye support team is always ready to help. Reach out through whichever channel works best for you.

Live Chat
For the fastest resolution, use Live Chat. An agent typically responds within 2 minutes.
Available 24/7
Email Support
For complex issues, send us a detailed email. We typically respond within 24 hours.
support@krikye.ws
Phone Support
Prefer speaking directly? Give us a call — Bangla support is available.
9:00 AM – 11:00 PM
FAQs

Frequently asked questions

Here you'll find answers to the questions Krikye users ask most often in the Help Center.

All you need is an active Bangladeshi mobile number. During registration, you'll provide your name, date of birth, and a password. The whole process takes just 2–3 minutes. Before your first withdrawal, you'll need to complete KYC verification using your National ID.

First, check your mobile banking app to confirm whether the transaction was successful. If it was successful but the funds haven't appeared in your Krikye account within 30 minutes, contact us via live chat or email with your transaction ID. Issues like this are usually resolved quickly.

With KYC completed, funds usually arrive within 15 minutes to 2 hours. During late-night or peak hours, it may take up to 12 hours. If it's been more than 24 hours, please contact support.

Common reasons for an account being blocked include: repeated incorrect password attempts, suspicious activity, or KYC-related issues. To resolve this, email support@krikye.ws and include the mobile number registered to your account.

You can download the APK file directly from Krikye's official website. iOS users can access the full site through their mobile browser. Do not download from third-party sites — always use the official source.

Withdrawing bonus funds requires the wagering requirement to be fulfilled. However, your own deposited money can be withdrawn at any time. Cashback and referral bonuses are directly withdrawable — no wagering conditions apply.

Krikye is an internationally licensed platform operating in accordance with global regulations. Users are encouraged to stay informed about the local laws in their own country and to use the platform responsibly.
Get started

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